Store Policies

Refund Policy

Refunds can be made via our cancellation form.

Changed your mind?

You must request a refund within 14 days of receiving goods. You then have a further 14 days to return the goods to us. You are responsible for postage costs when returning goods. The goods should be unused, in their original packaging and in a resalable condition. Refunds will be made to the original payment method within 14 days of the goods being returned to us. We will refund the price of the goods and the cost of standard delivery.

Faulty/damaged goods

You must request a refund within 30 days of receiving goods. You must return the faulty/damaged goods to us. We will arrange return postage and cover the cost of the return postage. We will issue a refund, including any delivery charges, to your original payment method within 14 days.

​After 30 days you are entitled to a repair or replacement. If the attempt at a repair or replacement is unsuccessful, you can then claim a refund, or a price reduction if you wish to keep the product.

The following products are non-refundable:

Silver Discount Card

Gold Discount Card

Silver Discount Card (Renewals Only)

Gold Discount Card (Renewals Only)

We are not responsible for customers incorrectly purchasing the wrong discount card. It is your responsibility to check you are purchasing the correct discount card.

Refunds will not be given to customers who have purchased the incorrect discount card.

Delivery Information

Standard Delivery

Cost

  • Orders £5 to £34.99: £3.49
  • Orders £35 and above: £1.99

Delivery Time

  • 3 to 5 business days

Premium Delivery

Cost

  • Orders £5 to £19.99: £5.99
  • Orders £20 and above: £4.00

Delivery Time

  • 2 business days (For orders placed before 4pm)

Collection from DPD pickup point

Cost

  • Orders £10 to £29.99: £2.50
  • Orders £30 and above: FREE

Delivery Time

  • 3 to 5 business days

Billing Information

We accept the following payment methods. We do not accept any other payment methods. Payment must be made when the order is placed.